Frequently Asked Questions
1. What does it cost to register with Total Personnel Solutions?
There is absolutely no charge to any applicant registering with our agency. All that we ask for is an investment of your time to accurately assess where to direct your job search.
2. Can I register with other agencies?
You are entitled to register with as many agencies as you wish. Total Personnel Solutions does not restrict you from seeking your own sources. However, it is important to keep your consultant informed of your availability. If you are not available for work, your consultant should be aware in order to keep your file up-to-date and accurate.
3. When I am on an assignment, who is my actual employer?
While on assignment you are an employee of Total Personnel Solutions, not the company where you are working. Total Personnel Solutions is responsible for paying your salary.
4. Who do I contact if I am sick or late?
Since Total Personnel Solutions is your employer, it is very important to notify your consultant as well as your supervisor by phone if you are sick or running late for work.
5. Does Total Personnel Solutions take a percentage of my hourly rate of pay?
No. The hourly rate that you are quoted by Total Personnel Solutions is exactly what you will be paid, less the normal government deductions.
6. What if a client wants to hire me?
We are thrilled when our clients want to hire our employees. All the client has to do is call Total Personnel Solutions to discuss the terms and conditions of transferring you from our payroll to theirs. If the client approaches you with a job offer please be sure to inform the client that they should contact their representative at Total Personnel Solutions prior to a job offer, being extended.
7. Can I apply to the company if I'm there as a temp?
No, you cannot apply independently for a job with an assigned company. Total Personnel Solutions is your liaison for any employment opportunities within assigned client companies.
Answers to Commonly Asked Payroll Questions
1. How do I get paid?
You are paid on a weekly basis but the deposit is twelve days after the end of the pay period. For your convenience, we pay directly into your bank account every Thursday.
2. When/How do I send in my time card?
You must fax or drop off your completed timecard to the TPS office no later Monday mornings at 9am. Your timecard must be signed off by your supervisor. Unsigned timecards will not be processed for payroll.
3. How do I set up my direct deposit?
Once you are hired for a specific job, you will have to come into the office and fill out a hiring package.
4. When is payday?
Payday is twelve days after the end of the pay period.
5. When do I qualify for statutory holiday pay?
You are eligible for statutory pay from your first day of work. You will be paid according to provincial guidelines.